Shipping & Processing Information

Here at essentoils we try our best to ensure that your order reaches you in perfect condition, however due to the nature of some of the products we sell, we accept that sometimes damages happen. If you would like to return your order, or your shipment is damaged, please send us an email at hello@essentoils.co.uk or message us through our facebook page. If there are individual items broken we will offer you a refund proportionate to the value of your order or send extra items on your next order to replace the broken items. 

We endeavour to deliver your order as quickly, and efficiently as possible while also taking any costs you occur into consideration. We are continually looking for new ways to improve our shipping options for our customers. All of our rates are based on weight as well as location, as per guidance from our trusted couriers. Below is an estimation of shipping times and rates starting from:

 Country/Region

Time to Arrive**

Rates starting at*

Standard  Shipping UK Mainland

3 - 5 Working Days

£2.50

Expedited Shipping UK Mainland***

1 - 2 Working Days

£6.95

Standard Shipping UK and Channel Islands

3 - 6 Working Days

£5.75

Standard Shipping Europe

5 – 7 Working Days

£1.80

Expedited Shipping Europe

2 – 3 Working Days

£6.00

 

Notes:

* Rates vary by country and also increase with weight

** Please allow 1-2 working days for us to process and dispatch your order. 

***Expedited shipping in the UK is always used on orders that weigh over 2KG.

If you are looking for specific rates in a country, and/or your country does not come up, do not hesitate to contact us on shipping@essentoils.co.uk and we can help!

 

  

If you have any questions please email us